Veterinary Receptionist

Maintain and uphold the mission statement of AlterClinic Animal Care.

Knowledge and ability to admit and discharge patients, including delivering post-operative instructions in a competent and friendly manner.

Provide exceptional customer service including, but not limited to, greeting clients, answering questions, processing patients and their medical records, and handling payments.

Know basic veterinary medical concepts.

Communicate in an effective and professional manner to clients, coworkers, and supervisors.

Follow all written and verbally communicated clinic standard operating procedures.

Schedule all appointments efficiently, while being polite and professional.

Answer phone calls, which may involve answering questions and screening and scheduling appointments while efficiently navigating a multi-line phone system.

Able to triage client questions and direct them towards the proper solution.

Able to multitask while maintaining a friendly attitude and confidence to deal with stressful situations.

Be familiar with the practice website, to guide clients and enquirers through to relevant sections.

Complete all paper forms accurately and fully following proper procedures and protocols.

Assist clients in completing appropriate patient forms.

Ensure prompt and accurate paperwork procedures are followed each day.

Confidently and correctly recommend appropriate services to clients for their pets.

Handle incoming and outgoing email.

Correctly process cash and credit card payments, including CareCredit payments, with the occasional check payment.

Prepare necessary paperwork for next-day clinic operations.

Deal with client complaints with empathy, patience, and understanding. Escalate client complaints to the appropriate person where necessary.

Communicate and work cohesively and professionally with all other departments.

Able to correctly read and interpret veterinary medical records.

Able to work shifts as assigned.

Maintain general cleanliness of the lobby and front desk space.

Remain Health & Safety conscious and actively involved in maintaining a safe work environment.

Comply with policies, procedures and code of ethics.

Perform any and all other tasks which are assigned by management.

Uphold the highest standards of internal and external customer service at all times.