Veterinary Receptionist

Job Responsibilities:

• Maintain and uphold the mission statement of AlterClinic Animal Care.

• Knowledge and ability to admit and discharge patients, including delivering post-operative instructions in a competent and friendly manner.

• Provide exceptional customer service including, but not limited to, greeting clients, answering questions, processing patients and their medical records, and handling payments.

• Know basic veterinary medical concepts.

• Communicate in an effective and professional manner to clients, coworkers, and supervisors.

• Follow all written and verbally communicated clinic standard operating procedures.

• Schedule all appointments efficiently, while being polite and professional.

• Answer phone calls, which may involve answering questions and screening and scheduling appointments while efficiently navigating a multi-line phone system.

• Able to triage client questions and direct them towards the proper solution.

• Able to multitask while maintaining a friendly attitude and confidence to deal with stressful situations.

• Be familiar with the practice website, to guide clients and enquirers through to relevant sections.

• Complete all paper forms accurately and fully following proper procedures and protocols.

• Assist clients in completing appropriate patient forms.

• Ensure prompt and accurate paperwork procedures are followed each day.

• Confidently and correctly recommend appropriate services to clients for their pets.

• Handle incoming and outgoing email.

• Correctly process cash and credit card payments, including CareCredit payments, with the occasional check payment.

• Prepare necessary paperwork for next-day clinic operations.

• Deal with client complaints with empathy, patience, and understanding. Escalate client complaints to the appropriate person where necessary.

• Communicate and work cohesively and professionally with all other departments.

• Able to correctly read and interpret veterinary medical records.

• Able to work shifts as assigned.

• Maintain general cleanliness of the lobby and front desk space.

• Remain Health & Safety conscious and actively involved in maintaining a safe work environment.

• Comply with policies, procedures and code of ethics.

• Perform any and all other tasks which are assigned by management.

• Uphold the highest standards of internal and external customer service at all times.